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MPOS Error Resolution Page

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Other Features Included in MPOS Software

Error Tanning Packages: MINUTE PACKAGES ARE COMING UP AS SESSION PACKAGES OR VICE OF VERSA
System Specific: MPOS Version 4,5,6,7
Resolution: 

First you must change the Package type. This is located in the Tanning Options Screen Click on the Create and manage package button. You can then select the type of package. Once this is done all new records will be created correctly. Next to change the existing packages to reflect the changes you must enter "Management Tools" - "Edit Mode" then select "Advance Mode" select the first database smp.mdb then select from the list of tables "Stock Inventory" Find the records and change the fields to the correct package type.

"PackageType"

0 = Session

1= Minutes

Exit system and restart.



Error Tanning Calculating: PACKAGE CALCULATING INCORRECTLY
System Specific: MPOS Version 4,5,6,7
Resolution: 

Check to see how package was setup...go to Spa Options or Tanning Options ..see which option is selected under Quantity...(Sessions or Minutes)  Also check to see if the check box labeled "Manage Points with this package" is selected if it activated your packages will calculate based on the points system.
 


Error Tanning Overriding: WHEN YOU RING UP A SALE THE SYSTEM COPIES OVER EXISTING RECORD #1 OR INI RECORD. IF YOU RING UP A SALE AFTER PLACING AN INDIVIDUAL IN A BED THE SYSTEM WILL NOT GENERATE A NEW INVOICE.
System Specific: MPOS Version 4,5,6
Resolution: 

You must ring up sales in tanning mode. Using the check out client button. When processing tanning all transactions must originate in the Tanning Options screen. This can be fully resolved with updating to 607 or above.


Error Tanning data missing:AN EMPLOYEE LAST NAME, TANNING OR SPA DEVICE NAME IS MISSING. THIS IS A REQUIRED FIELD AND MUST BE FILLED IN.
System Specific: MPOS Version 4,5,6
Resolution: 

When encountered when trying to process a spa or tanning visit, error is caused by missing data on one of the devices (usually device name). You should enter the tanning or spa options screen in the setup wizard and fill in the missing data i.e. Spa Device name, Tanning Bed name, Employee First Last name.


Error Tanning USB T-Max: PROBLEMS CONNECTING A USB T-MAX TIMER
System Specific: MPOS Version 4,5,6,7
Resolution: 

Serial communication is the suggested interface within MPOS.  But if that is not an option you must make sure you are using the suggested USB cable that is provided by Applied Digital. The problem usually is related to the drivers for the cables some are not compatible with certain operating systems and many do not work with 64 bit operating systems.  You should contact Applied Digital for more information on the correct type of cable for your computer the phone number is
417-272-0761.  Also those using the wireless G2 series of T-max Manager will need to download the adnet program from appdig.com to there computer and update the firmware to 34 or higher the version number will be listed on bed 10 when starting the unit.  If it does not read 34 or higher this could interfere with communication with MPOS.


Error Tanning Screen: WHEN PROCESSING A TANNING PACKAGE VISIT ONLY HALF OF THE SCREEN IS VISIBLE
System Specific: MPOS Version 4,5,6,7
Resolution: 

No beds have been created. To resolve enter the SETUP WIZARD - EQUIPMENT SETUP and add new equipment.


Error Tanning T-Max Control: WHILE RUNNING ADNET MPOS IS UNABLE TO OPEN COMMUNICATION PORT.
System Specific: MPOS Version 4,5,6,7
Resolution: 
Adnet or some other program is running and using the comport needed to communicate with the timer. Close All programs that may be accessing either the serial or usb port then restart MPOS to resolve.


Error 2147217908:UNABLE TO ENTER OR PROCESS A SPA OR TANNING PACKAGE
System Specific: MPOS Version 4,5,6,7,8
Resolution: 
All of your packages have been deleted. To resolve sell a package to a customer then restart MPOS this will resolve this error. Also you may receive error 3021 when processing the package this will be resolved also.

Also if you have purged or deleted all records from the prd.mdb database (reportprod) you will need to add one record to initiate the database. Use advance mode to do this. Updated 6/5/14



Error Tanning Beds: WHEN PROCESS TANNING OR SPA PACKAGE UNABLE TO SEE YOUR BEDS OR DEVICES
System Specific: MPOS Version 4,5,6,7
Resolution: 
User may have selected service package when creating A package. If this is selected MPOS will display a service screen and not the bed or device screen. To resolve user must remove the service package option from the "Create & Edit Packages" screen.
Error Concluding Sale: AFTER HITTING CONCLUDE SALE THE SYSTEM DOES NOT RETURN YOU TO THE PROCESS PACKAGE SCREEN.
System Specific: MPOS Version 7,8
Resolution: 

If in the "Setup Wizard" - "General Setup" Screen the check box "Log Employee Out after each sale" is checked then the feature to automatically return you to process package screen will be disabled. To re-enable it simply uncheck this option.

You want to make sure that you have set the system mode to "Modern" under setup wizard general setup. Another thing that may cause this problem is a conflict with a third party component. Such as "charge.ocx" This file is usually installed in the System Folder and is referenced at the end of concluding a sale. To resolve back up your system off of the computer then reinstall MPOS windows 8-10 will need to right side click on the Setup.exe file and run the install as administrator. Restore your data and this should fix the issue. Advance users can simply use the regsvr32 command to register the file if it has lost its reference in the windows hive registry. Your command would be "regsvr32 charge.ocx" this command should be run in command prompt running in admin mode and you should change the directory to the system folder.









 

Point of Sale
Inventory Control
Client Maintenance
Commission Calculations
Employee Scheduling
Gift Card Processing
Time Clock Management
QuickBooks Compatible
Package Management
Tanning Bed Support
Multiple Store Management
Report Management
Online Backup
Caller ID Support
Other Features

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