| Error Tanning Packages:
MINUTE PACKAGES ARE
COMING UP AS SESSION PACKAGES OR VICE OF VERSA |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
First you must change the Package
type. This is located in the Tanning Options Screen Click on the
Create and manage package button. You can then select the type of
package. Once this is done all new records will be created correctly.
Next to change the existing packages to reflect the changes you must
enter "Management Tools" - "Edit Mode" then select
"Advance Mode" select the first database smp.mdb then select
from the list of tables "Stock Inventory" Find the records
and change the fields to the correct package type.
"PackageType"
0 = Session
1= Minutes
Exit system and restart. |
|
| Error Tanning Calculating: PACKAGE CALCULATING INCORRECTLY |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
Check to see how package was setup...go to Spa Options or
Tanning Options ..see which option is selected under Quantity...(Sessions
or Minutes) Also check to see if the check box labeled
"Manage Points with this package" is selected if it
activated your packages will calculate based on the points system.
|
|
| Error Tanning Overriding: WHEN YOU RING UP A SALE THE SYSTEM COPIES OVER EXISTING RECORD #1 OR INI RECORD. IF YOU RING UP A SALE AFTER PLACING AN INDIVIDUAL IN A BED THE SYSTEM WILL NOT GENERATE A NEW INVOICE. |
| System Specific: MPOS
Version 4,5,6 |
Resolution:
You must ring up sales in tanning mode. Using the check out client
button. When processing tanning all transactions must originate in the
Tanning Options screen. This can be fully resolved with updating to
607 or above. |
|
| Error Tanning data missing:
AN EMPLOYEE LAST NAME, TANNING OR SPA DEVICE NAME IS MISSING. THIS IS A REQUIRED FIELD AND
MUST BE FILLED IN. |
| System Specific: MPOS
Version 4,5,6 |
Resolution:
When encountered when trying to process a spa or tanning visit,
error is caused by missing data on one of the devices (usually device
name). You should enter the tanning or spa options screen in the setup
wizard and fill in the missing data i.e. Spa Device name, Tanning Bed
name, Employee First Last name. |
|
| Error Tanning USB T-Max:
PROBLEMS CONNECTING A USB T-MAX TIMER |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
Serial communication is the suggested interface within MPOS. But
if that is not an option you must make sure you are using the
suggested USB cable that is provided by Applied Digital. The problem
usually is related to the drivers for the cables some are not
compatible with certain operating systems and many do not work with 64
bit operating systems. You should contact Applied Digital for
more information on the correct type of cable for your computer the
phone number is 417-272-0761. Also
those using the wireless G2 series of T-max Manager will need to
download the adnet
program from appdig.com to there
computer and update the firmware to 34 or higher the version number
will be listed on bed 10 when starting the unit. If it does not
read 34 or higher this could interfere with communication with MPOS. |
|
| Error Tanning Screen:
WHEN PROCESSING A TANNING PACKAGE VISIT ONLY HALF OF THE SCREEN IS VISIBLE |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
No beds have been created. To resolve enter the SETUP WIZARD -
EQUIPMENT SETUP and add new equipment. |
|
| Error Tanning T-Max Control:
WHILE RUNNING ADNET MPOS IS UNABLE TO OPEN COMMUNICATION PORT. |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
Adnet or some other program is running and using the comport needed to
communicate with the timer. Close All programs that may be accessing
either the serial or usb port then restart MPOS to resolve. |
|
| Error 2147217908:
UNABLE TO ENTER OR PROCESS A SPA OR TANNING PACKAGE |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
All of your packages have been deleted. To resolve sell a package to a
customer then restart MPOS this will resolve this error. Also you may
receive error 3021 when processing the package this will be
resolved also. |
|
| Error Tanning Beds:
WHEN PROCESS TANNING OR SPA PACKAGE UNABLE TO SEE YOUR BEDS OR DEVICES |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
User may have selected service package when creating A package.
If this is selected MPOS will display a service screen and not the bed
or device screen. To resolve user must remove the service package
option from the "Create & Edit Packages" screen.
|
