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Error QuickBooks: SALES POST AS NON-PENDING IN QUICKBOOKS ALL VERSION
System Specific: MPOS Version 4,5,6,7,8
Resolution: 

Click on  "Setup Wizard" - "QuickBooks Setup" uncheck item labeled "Mark invoices to be printed" in version 7  This option is labeled "Mark invoices as pending".  You can mark the items as posted inside Intuits QuickBooks by right side clicking on the invoice and select the "Post Invoice option".


Error QuickBooks: WHEN EXPORTING INVENTORY ITEMS TO QUICKBOOKS THEY ARE CONVERTED TO SERVICES IN QUICKBOOKS.
System Specific: MPOS Version 4,5,6,7,8
Resolution: 

Products/inventory should import as inventory unless your QuickBooks company is not setup to create inventory items i.e. service only business.  Or if you sell non inventory item in MPOS and do not record the item then this will display as a service.  Or the item might be using an income account that does not exist. These issues don't usually come up if you setup your QuickBooks company, with all its parts, completely and then export that info to MPOS.


Error QuickBooks Taxation: AFTER EXPORTING SALES INTO QUICKBOOKS THE  TRANSACTIONS SALES TAX ACCOUNT IS NOT POSTING TO THE SALES TAX ACCOUNT DESIGNATED IN MPOS.
System Specific: MPOS Version 4,5,6,7,8
Resolution: 

You would need to be sure that your QuickBooks company is setup to allow for taxation. QuickBooks ultimately controls where things are posted within it. You many want to check your profile to see what account is attached to each item.  If you have a different sales tax attached to your item then QuickBooks will default to that account and override MPOS sales tax account.


Error QuickBooks Property Value:EXEMPTION/INVALID PROPERTY VALUE
System Specific: MPOS Version 4,5,6,7,8
Resolution: 

This is caused when trying to export into MPOS an incomplete profile. ie: inventory item that has not been designated as a inventory part or non-inventory part. Once this is corrected in QuickBooks the item will transfer.


Error QuickBooks XML Version: THE RECORD COULD NOT BE ADDED BECAUSE QUICKBOOKS DOES NOT SUPPORT THE QUICKBOOKS XML VERSION
System Specific: MPOS Version 6,7,8
Resolution: 

MPOS was set using the Canadian XML Version. This can be fixed by entering SETUP WIZARD - GENERAL SETUP - SALES TAX SETUP and un-checking the option labeled "Activate GST Taxes"  


Error QuickBooks Customer Job: WHEN EXPORTING TO QUICKBOOKS MPOS CREATES A NEW CUSTOMER ALTHOUGH YOU HAVE CREATED A CUSTOMER JOB IN YOUR CUSTOMER PROFILE.
System Specific: MPOS Version 6,7,8
Resolution: 

When creating the customer profile you must fill in the last name fields for client records to track correctly through QuickBooks. Canadian users take note you must create a tax code (Non) and 


Error 20821: QUICKBOOKS INTERNAL ERROR HAS OCCURRED. TRY SETTING DELAY AFTER CLOSING IN QUICKBOOKS CONNECTION STRING

QUICKBOOKS COMPANY FILE CAN NOT BE OPENED OR IS ALREADY OPENED.

System Specific: MPOS Version 6,7,8
Resolution: 
You should open your QuickBooks company file then attempt to export or import your data. This error occurs when you try to export or import to a company file that is not open. Windows 8-10 may receive this error when updating from an older version of MPOS. To resolve the mposqb utility must be registered with QuicikBooks. Here are a few steps to trouble shoot.

1. In QuickBooks Edit menu Preferences select integrated applications and remove the old MPOS Utility.
2. Close Quickbooks down and attempt to run the utility from the installation directory "
c:\Point of Sale\mposqb.exe"
3. Restart the computer to close all instances of Quickbooks then attempt step 2.
4. Use task manager to close all instances of Quickbooks in the memory then attempt step 2.



Error 20902: XML GENERATION ERROR

System Specific: MPOS Version 6,7,8
Resolution: 

Check to make sure the required fields in the Setup Wizard - General Setup - QuickBooks Setup screen have been filled out. Then attempt to export a single record to connect the system to QuickBooks. This error is a general error and does not specify what the problem is other than QuickBooks is unable to import / export data.

In the past the wrong type of data has been entered in the tax level instead of a valid percent a user typed "Sales Tax" Causing an error when trying to export data to QuickBooks. Resolved by changing the Sales tax level to a valid percent. And removing he record and processing again.

*************COMMON ERRORS********************

Once you have exported the sales transactions from MPOS to QuickBooks, you will see an error list, if there were errors encountered.

Here are some common errors:

"" if you see this symbol with out a clients name, that means that there were no customer job for this client, although it shows a last name on the receipt. You would need to delete the sales transaction and fix the Customer Job field in the client profile. Close MPOS, re-enter the sale then export.



Error 30016: FIXED ROWS MUST BE AT LEAST ONE LESS THAN ROWS VALUE

System Specific: MPOS Version 6,7
Resolution: 
If error occurs in QuickBooks Import / Export see error #
20902


Error Exporting: INVALID ARGUMENT.  CAN NOT ADD THIS RECORD.

System Specific: MPOS Version 6,7
Resolution: 

When exporting sales receipts from MPOS to Quick books here is a list of common errors and there resolution.

1. Ex. "JC" is not an employee or valid sales rep.

To fix. Go to QuickBooks. Make sure you have this employee set up, if not you will need to setup an employee / sales rep.  To do this in QuickBooks go to the List menu and select Customers and Vendors.  Then select Sales Rep. Add your employee as a sales rep.

2. If missing form of payments you should again go to the list menu and select the form of payment list.  And add payments types such as "Credit Card", "Debit", "Gift Card".  Keep in mind if you do not resolve these errors your record may still import but you will not get optional information to import such as the sales rep, form of payment, card type or check numbers.

.



Error 3163: The field is to small to accept the data.

System Specific: MPOS Version 6,7,8
Resolution: 

Version 8 users should upgrade to the latest release to resolve this issue.

This error occurs in the QuickBooks import screen. If you use uses subcategories and they equal more than 45 characters in the item name field you will receive this error. Also Sales account has been known to cause this error as it's field limits are 50

To resolve you can remove the sub categories from QuickBooks and import over again. Or you will need to access the database smp.mdb using MS Access and edit the Stock Inventory field and extend the "ItemName" field to more than 45, also "Sales Account" should be extended.  You can contact support for more details on this problem.