View Animated Flash Website 

View Normal Website

Silver Developer Logo - Small
MPOS Error Resolution Page

 Retail Stores |Salon & Spas |Tanning Salons

Contact us 
706-228-4616
9 - 5 Est.

  Contact Us FAQ Product Updates Online Demo Home Testimonials  

Other Features Included in MPOS Software

Error PCCharge: WHILE ATTEMPTING TO NETWORK PC CHARGE YOU RECEIVE ERROR MESSAGE 52 OR 76 STATING BAD FILE OR PATH NOT FOUND. UNABLE TO NETWORK TWO OR MORE PC CHARGE SYSTEMS.
System Specific: MPOS Version 4,5,6,7
Resolution: 

1. Make sure you are using at least MPOS Version 6.0.3E or above to use this resolution.

2. You must first install the PC Charge on each machine. Then network them using either Client server or change the start in path of the launch icon. Once you have PC charge setup with user account and unlocked. Proceed to step 3

3. Copy the file CCsetup.pcc from of the main system or server. This file must be copied to another folder. Either on the local machine or in another folder on the server. Then using notepad edit the path of the main server or machine. From the C:\Program Files\Point of Sale\ to network path i.e. (Z:\) this will be the path that the client machine will look for when activating PC Charge. It is important that when you change the data that you keep the file integrity intact. The CCsetup.pcc file must end with 10 null characters or spaces. For formatting purposes. Once this is done you are now ready for step 4

4. In MPOS enter the setup wizard then enter Credit card setup and enter PC Charge Setup. You must then change the path to reflect the location of the new CCsetup.pcc file. Not the original. This will allow multiple PC Charge systems to open and send data files with out conflicting system paths.

 
Error 16:  SYSTEM TIMED OUT
System Specific: MPOS Version 4,5,6,7
Resolution: 

This error relates to timing out due to a bad connection or incompatible modem over the phone lines. If this error occurs frequently users should consider upgrading there modem or switching to internet processing to resolve this issue.
 
Error Bad User: Unauthorized/Unidentified user PC CHARGE / Invalid Login Info
System Specific: MPOS Version 4,5,6,7,8
Resolution: 

User ID in PC Charge integration located (SETUP WIZARD - CREDIT CARD SETUP - PC CHARGE SETUP not setup correctly wrong user id selected. By default this should be "user1" unless this has been change in your PC Charge setup. If this has been changed you must enter the correct user name in the setup screen. This information can be found in your PC Charge setup menu.

"Invalid Login Info"
6/2015 If your password is changed and you use the "&" character this causes decryption (Decode) problems. Remove the character in both MPOS and PCcharge then restart both software system to resolve.
 
Error PCCharge Merchant: Invalid Merchant
System Specific: MPOS Version 4,5,6,7
Resolution: 

This error is caused when you setup PCCharge integration and enter the wrong merchant number.  Or a merchant number that does not match the one in PCCharge.  This feature is located in (SETUP WIZARD - CREDIT CARD SETUP - PC CHARGE SETUP. By default this should be your default merchant account unless this has been change in your PC Charge setup. If this has been changed you must enter the correct merchant number in the setup screen. This information can be found in your PC Charge setup menu.

If you have several merchant accounts you should make sure you switch back to MPOS default merchant account in order to resolve this message.

Keep in mind that in your PCCharge setup screen there may be some added digits that are added to your merchant account if that is the case these additional digits should be added in the MPOS setup as well.







 

Point of Sale
Inventory Control
Client Maintenance
Commission Calculations
Employee Scheduling
Gift Card Processing
Time Clock Management
QuickBooks Compatible
Package Management
Tanning Bed Support
Multiple Store Management
Report Management
Online Backup
Caller ID Support
Other Features