| Error PCCharge: WHILE ATTEMPTING TO NETWORK PC CHARGE YOU RECEIVE ERROR MESSAGE 52 OR 76 STATING BAD FILE OR PATH NOT FOUND. UNABLE TO NETWORK
TWO OR MORE PC CHARGE SYSTEMS. |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
1. Make sure you are using at
least MPOS Version 6.0.3E or above to use this resolution.
2. You must first install the PC
Charge on each machine. Then network them using either Client server
or change the start in path of the launch icon. Once you have PC
charge setup with user account and unlocked. Proceed to step 3
3. Copy the file CCsetup.pcc from of
the main system or server. This file must be copied to another folder.
Either on the local machine or in another folder on the server. Then
using notepad edit the path of the main server or machine. From the
C:\Program Files\Point of Sale\ to network path i.e. (Z:\) this will
be the path that the client machine will look for when activating PC
Charge. It is important that when you change the data that you keep
the file integrity intact. The CCsetup.pcc file must end with 10 null
characters or spaces. For formatting purposes. Once this is done you
are now ready for step 4
4. In MPOS enter the setup wizard
then enter Credit card setup and enter PC Charge Setup. You must then
change the path to reflect the location of the new CCsetup.pcc file.
Not the original. This will allow multiple PC Charge systems to open
and send data files with out conflicting system paths. |
| |
| Error 16:
SYSTEM TIMED OUT |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
This error relates to timing out due
to a bad connection or incompatible modem over the phone lines. If
this error occurs frequently users should consider upgrading there
modem or switching to internet processing to resolve this issue. |
| |
| Error Bad User:
Unauthorized/Unidentified user PC CHARGE
|
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
User ID in PC Charge
integration located (SETUP WIZARD - CREDIT CARD SETUP - PC CHARGE
SETUP not setup correctly wrong user id selected. By default this
should be "user1" unless this has been change in your PC
Charge setup. If this has been changed you must enter the correct user
name in the setup screen. This information can be found in your PC
Charge setup menu. |
| |
| Error PCCharge Merchant:
Invalid Merchant |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
This error is caused when you setup PCCharge
integration and enter the wrong merchant number. Or a merchant
number that does not match the one in PCCharge. This feature is
located in (SETUP WIZARD - CREDIT CARD SETUP - PC CHARGE SETUP.
By default this should be your default merchant account unless this
has been change in your PC Charge setup. If this has been changed you
must enter the correct merchant number in the setup screen. This
information can be found in your PC Charge setup menu.
If you have several merchant accounts you
should make sure you switch back to MPOS default merchant account in
order to resolve this message.
Keep in mind that in your PCCharge setup screen there may be some
added digits that are added to your merchant account if that is the
case these additional digits should be added in the MPOS setup as well. |
