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MPOS Error Resolution Page

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Other Features Included in MPOS Software

Error crash: After selling a package the system crashes (shuts down)
System Specific: MPOS Version 4,5,6,7
Resolution: 

Your database is to large to manage. You must compact and restore. This feature is located on the main page under the file menu. In some cases your data may be to large for even the system to repair. You will need to either use MS Access 2000 or download the jetcomp.exe utility

http://www5.millresources.com/millresources/Install/jetcomp.exe

to compact and repair your data.

 
Error Pos Freeze: SYSTEM FREEZES WHEN YOU ENTER PROCESS SALE
System Specific: MPOS Version 4,5,6,7
Resolution: 

Most likely a error message is obstructed by another screen (ex. login screen). You can either go to the "Setup Wizard" & "General Setup" deactivate track employee activity login screen & enter again to view the message that is causing the freeze.  Or can hold down enter key to try to access the cash register screen.

It also could be the error message "MPOS Has detected no records in your cash register data-MPOS will try to repair". This happens when you delete all invoices and sales receipts. hit the OK button you can then reactivate login screen.
 
Error Pos Shutdown: MPOS SHUTS DOWN WHEN SWIPE CREDIT CARD 
System Specific: MPOS Version 4,5,6,7
Resolution: 

This happens because certain options are activated unknowingly. Most commonly when the option to prompt for credit card info has been selected, (Setup Wizard-General Setup) If you are using X-Charge or PC Charge you do not need to check the prompt for credit card info this check should be left unchecked.  Otherwise using a USB or keyboard wedge scanner will scan the data where ever the prompt is causing the system to close down or minimize.
 
Error Pos Shutdown: MPOS SHUTS DOWN WHEN SWIPE CREDIT CARD 
System Specific: MPOS Version 4,5,6,7
Resolution: 

This happens because certain options are activated unknowingly. Most commonly when the option to prompt for credit card info has been selected, (Setup Wizard-General Setup) If you are using X-Charge or PC Charge you do not need to check the prompt for credit card info this check should be left unchecked.  Otherwise using a USB or keyboard wedge scanner will scan the data where ever the prompt is causing the system to close down or minimize.
 
Error Log off: MPOS LOGS YOU OFF WHILE YOU ARE WORKING IN THE SYSTEM
System Specific: MPOS Version 4,5,6,7
Resolution: 

The Automatic log off system has been activated. To resolve enter the Setup Wizard - General Setup and change the time out period to 0 to deactivate. Or you can increase the time to a higher period.
 
Error Database missing: smp.mdb file cannot be found
System Specific: MPOS Version 4,5,6,7
Resolution: 

If you are able to enter the software click on the "Setup Wizard" - "General Setup" - "Network Options" check to see if the software is set to server or client.  If set to client verify that the path is correct and that it is pointing to a valid path.

If that does not fix the problem, the icon that your clicking on may not point to the correct path.

Right side click on the icon or icons and go to properties. Check the path, make sure that it is in the "C:\Point of Sale".  If the file does exist it may be corrupt. 







 

Point of Sale
Inventory Control
Client Maintenance
Commission Calculations
Employee Scheduling
Gift Card Processing
Time Clock Management
QuickBooks Compatible
Package Management
Tanning Bed Support
Multiple Store Management
Report Management
Online Backup
Caller ID Support
Other Features