| Error crash: After selling a package the system crashes (shuts down) |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
Your database is to large to
manage. You must compact and restore. This feature is located on the
main page under the file menu. In some cases your data may be to large
for even the system to repair. You will need to either use MS Access
2000 or download the jetcomp.exe utility
http://www5.millresources.com/millresources/Install/jetcomp.exe
to compact and repair your data. |
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| Error Pos Freeze:
SYSTEM FREEZES WHEN YOU ENTER PROCESS SALE |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
Most likely a error message
is obstructed by another screen (ex. login screen). You can either go
to the "Setup Wizard" & "General Setup"
deactivate track employee activity login screen & enter again to
view the message that is causing the freeze. Or can hold down
enter key to try to access the cash register screen.
It also could be the error message "MPOS Has detected no records
in your cash register data-MPOS will try to repair". This happens
when you delete all invoices and sales receipts. hit the OK button you
can then reactivate login screen. |
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| Error Pos Shutdown:
MPOS SHUTS DOWN WHEN SWIPE CREDIT CARD |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
This happens because certain options
are activated unknowingly. Most commonly when the option to prompt for
credit card info has been selected, (Setup Wizard-General Setup) If
you are using X-Charge or PC Charge you do not need to check the
prompt for credit card info this check should be left unchecked.
Otherwise using a USB or keyboard wedge scanner will scan the data
where ever the prompt is causing the system to close down or minimize. |
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| Error Pos Shutdown:
MPOS SHUTS DOWN WHEN SWIPE CREDIT CARD |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
This happens because certain options
are activated unknowingly. Most commonly when the option to prompt for
credit card info has been selected, (Setup Wizard-General Setup) If
you are using X-Charge or PC Charge you do not need to check the
prompt for credit card info this check should be left unchecked.
Otherwise using a USB or keyboard wedge scanner will scan the data
where ever the prompt is causing the system to close down or minimize. |
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| Error Log off:
MPOS LOGS YOU OFF WHILE YOU ARE WORKING IN THE SYSTEM |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
The Automatic log off system has been
activated. To resolve enter the Setup Wizard - General Setup and
change the time out period to 0 to deactivate. Or you can increase the
time to a higher period. |
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| Error Database missing:
smp.mdb file cannot be found |
| System Specific: MPOS
Version 4,5,6,7 |
Resolution:
If you are able to enter the
software click on the "Setup Wizard" - "General
Setup" - "Network Options" check to see if the software
is set to server or client. If set to client verify that the
path is correct and that it is pointing to a valid path.
If that does not fix the problem, the
icon that your clicking on may not point to the correct path.
Right side click on the icon or icons
and go to properties. Check the path, make sure that it is in the
"C:\Point of Sale". If the file does exist it may be
corrupt. |
