View Animated Flash Website 

View Normal Website

Silver Developer Logo - Small
MPOS Error Resolution Page

 Retail Stores |Salon & Spas |Tanning Salons

Contact us 
706-228-4616
9 - 5 Est.

  Contact Us FAQ Product Updates Online Demo Home Testimonials  

Other Features Included in MPOS Software

Error POS: STAR RECEIPT PRINTER CASH DRAWER NOT OPENING
System Specific: MPOS Version 4,5,6,7
Resolution: 

Epson:
If Epson printer check "Setup Wizard" - "Receipt Printer Setup" then select the "advanced settings" check to see if you have selected the correct cash drawer setting for your model.  You also want to make sure you have the proper printer selected. 

Installing Star Printers & Cash Drawers:

The first step in installing your receipt printer and cash drawer is to install the Windows Driver for your printer.  If you have purchased the equipment directly from your dealer the drivers are located on your installation CD-ROM.

 

To install your drivers for a star printer you will need to browse to the folder labeled “Star Windows Drivers”.  You will find an application labeled Star Drivers.  Click on this application and allow it to start its installation. 

Text Box: The first step is to select the model number of your receipt printer by using the drop down box.  Then select the model numbers you wish to install.  This option is very important because if your receipt printer has advanced options such as auto or partial cut it must be selected from this list.  Next you will select automatic installation as well as any port settings that are needed. Then allow the application to install its Windows Driver on your computer.  Once this is done you'll be able to view your printer from the windows printer folder.  You can also control a Cash Drawer from your Windows Driver.  In order to do this you must first access the driver information.  This is done by right clicking on your new Windows Driver and scrolling down to properties. 

 

 

 

Text Box: Now select the tab labeled Print Options. You can select Advanced Options such as auto cut or partial.  You can also activate the Cash Drawer from this area. To activate your cash drawer select Drawer 1, then select the action timing to Document top.  Optionally you can choose any of the options listed in the drop down box.  By selecting this option you are telling the cash drawer to open either at the top, middle or bottom of printing the document.

 

 

 

To test your Installation simply apply, the changes and click on the General tab, then click on the option labeled "Print Test Page".  A test page should be printed and the cash drawer should open.  If the test page fails to print check your cable to make sure that it is plugged into the rear of the printer and also plugged into the computer.  Also make sure that the papers properly loaded and that you do not have any error lights flashing.  If a receipt prints and the cash drawer fails to open, verify that the cable is plugged into the correct device.  If the cash drawer has interchangeable cables you may want to switch the sides that are plugged into the receipt printer and the cash drawer.  You may also wish to retest printing a test page to see if your cash drawer opens after each adjustment.







 

Point of Sale
Inventory Control
Client Maintenance
Commission Calculations
Employee Scheduling
Gift Card Processing
Time Clock Management
QuickBooks Compatible
Package Management
Tanning Bed Support
Multiple Store Management
Report Management
Online Backup
Caller ID Support
Other Features

standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate standard commission sliding commission sales commission software, commission tracking software, split commissions, commission software, calculate commissions software commission management calculate